The FAQ's (Frequently Asked Questions) listed below may assist you in deciding whether or not you are eligible to apply for cover. Should you have further questions that are not listed below you can check the full policy wording (terms and conditions) for each policy. These can be downloaded from the Paymentcare website.

Please note that the following eligibility criteria are mandatory for all applications:

You are over 18 years of age and below the statutory retirement age (cover ceases at age 65 maximum).

You are in permanent employment and work a minimum of 16 hours per week and have done so for at least 6 months prior to       your policy start date.

You are not aware of any impending redundancies within the organisation you work for.

Can I cover more than one loan on the same policy?

Yes you can cover as many loans on one policy as long as you do not exceed the monthly maximum benefit.

Can I cover car loans on a loan policy?

Yes you can.

Can I protect both my mortgage and loan on the same policy?

No you should apply for a mortgage and loan Payment Protection policy separately.

Can I have a Mortgage, Loan and Short Term Income Payment Protection policy with Paymentcare?

Yes, as long as you actually have a mortgage and loan agreement in your name and you meet the eligibility criteria. The maximum monthly benefit insured must not exceed £1500 in aggregate or 75% of your normal gross salary.

Do I have to have my loan before I can apply for Loan Protection Insurance?

No - you can apply up to 30 days in advance of your loan start date.

Can we have joint cover on the policies Paymentcare offer?

You can have joint cover for loan and mortgage protection as long as you are both named on the mortgage or loan agreement. If you are considering our Short Term Income Payment Protection policy this must be applied for separately by each individual.

I have a pre-existing medical condition - can I still apply for cover?

Yes you can still apply for cover, but if your pre-existing medical condition has occurred within the 12 months' prior to your policy start date it will be excluded and you will not be covered for that condition.

My parents or a friend has taken the loan out on my behalf - can I still apply for Loan Protection cover?

No, as the loan is not in your name you would not be eligible for Loan Protection cover but you could apply for a short term Income Protection policy.

I work offshore - can I still have cover?

Yes, as long as you pay tax and N.I. in the UK and do not work outside the UK for more than 90 days at a time.

I do not work full time - can I still apply for cover.

As long as you work a minimum of 16 hours per week and have done so for at least 6 months prior to your insurance policy start date you can apply for cover.

I am self employed - can I apply for cover?

Yes. We offer a range of cover options that may be suitable, which include Accident & Sickness (Disability) cover and Life, Accident & Sickness (Disability) cover. It is unlikely that Unemployment cover would be suitable if you are self employed.