PAYMENTCARE LIMITED is what is known as a ‘controller’ of the personal data you provide to us and Shane Craig is our Data Protection Officer. Our contact details are:
Paymentcare Limited, Oak House, 317 Golden Hill Lane, Leyland, PR25 2YJ
Telephone 03333 444 970
We only collect and process your personal data if:
The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we'd also be unable to fulfil our legal and regulatory obligations.
We collect and process the personal data that you provide when interacting with us, either online or via email, telephone or post. The information we collect includes:
We may use the personal data we collect and process about you in order to:
We will not share your personal data with anyone else unless you agree to this, or such sharing is necessary to fulfil our contract with you, or we are legally allowed or required to do so. Organisations we may share your personal data with include:
Some of those organisations may be based in a country outside the European Economic Area or where different data privacy laws apply. We will only transfer your personal data to that country if they ensure an adequate level of protection of your rights and freedoms, or you have given us your consent, or that organisation is contractually bound to meet European Economic Area data protection law.
We will not sell your personal data to anyone.
We handle your personal data in accordance with adequate and reasonable procedures and technologies in order to maintain and protect its security, availability, confidentiality and integrity, and prevent its unlawful or unauthorised processing, accidental loss or damage, from its collection until its destruction.
Where personal data is transmitted across the internet, it will be encrypted.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of your personal data, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
During the course of our relationship with you we'll retain personal data which is necessary to provide services to you. We will take all reasonable steps to keep your personal data up to date throughout our relationship.
We're also subject to regulatory requirements to retain your data for specified minimum periods. These are three years for insurance business but please note that these are minimum periods, during which we have a legal obligation to retain your records.
We reserve the right to retain data for longer where we believe it's in our legitimate interests to do so. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.
You have the right at any time and free of charge to access your personal data in the following ways:
If at any point you believe the information we process about you is incorrect, you can exercise your rights as we have listed above and we will action your requests, subject to our legal responsibilities. If you wish to make a complaint about how we have handled your personal data, then do please contact our data protection officer at firstname.lastname@example.org or via the contact details supplied above. If you are not satisfied with how we deal with your complaint, or believe we are processing your personal data not in accordance with the data protection laws, you can complain to the Information Commissioner’s Office at www.ico.org.uk.
This policy was last updated in November 2019.